Uminora / Customer care

Privacy Policy

This policy explains the information Uminora uses to answer enquiries, process orders, arrange delivery, and operate this website.

Last updated: 26 August 2026

Information we collect

  • Contact details such as your name, email, telephone number, and delivery address.
  • Order information, selected products, delivery choices, and customer-service messages.
  • Technical information needed for security, fraud prevention, and reliable website operation.

How it is used

We use this information to reply to you, create and fulfil orders, arrange delivery, provide service updates, prevent misuse, and meet accounting or other applicable legal obligations.

Payments and service providers

Payment details are handled by the payment provider shown at checkout. Uminora does not store complete card numbers. We may share only the information necessary with payment, hosting, email, delivery, fraud-prevention, and professional service providers that help us complete your request.

Storage and security

We keep personal information only as long as reasonably needed for the purposes above and protect it using appropriate technical and organisational safeguards. No online service can guarantee absolute security.

Your choices

You may contact us to ask what personal information we hold, to request a correction or deletion where applicable, or to raise a privacy concern. Some order records may need to be retained for legal, tax, fraud-prevention, or dispute-resolution purposes.